.chatbot-trigger {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 1200;
  border: none;
  border-radius: 999px;
  background: #ff6a00;
  color: #fff;
  padding: 14px 20px;
  font-size: 14px;
  cursor: pointer;
  box-shadow: 0 18px 40px rgba(0, 0, 0, 0.22);
  transition: transform 0.2s ease, box-shadow 0.2s ease, opacity 0.2s ease;
}

.chatbot-trigger:hover {
  transform: translateY(-2px);
}

.chatbot-trigger.is-open {
  padding: 14px 17px;
  min-width: 52px;
}

.chatbot-window {
  position: fixed;
  right: 24px;
  bottom: 88px;
  width: 380px;
  max-width: calc(100vw - 32px);
  height: 620px;
  max-height: calc(100vh - 120px);
  z-index: 1199;
  display: grid;
  grid-template-rows: auto 1fr auto;
  background: #f5f5f5;
  border: 1px solid #d9d9d9;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.22);
  overflow: hidden;
}

.chatbot-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 18px 16px;
  border-bottom: 1px solid #dcdcdc;
  background: #1f1f1f;
}

.chatbot-header-copy h3 {
  margin: 8px 0 0;
  font-size: 24px;
  line-height: 1.02;
  font-weight: 400;
  color: #fff;
}

.chatbot-kicker {
  display: block;
  font-size: 10px;
  letter-spacing: 0.22em;
  color: rgba(255, 255, 255, 0.62);
}

.chatbot-close {
  border: none;
  background: transparent;
  color: #fff;
  font-size: 28px;
  line-height: 1;
  cursor: pointer;
  padding: 0;
}

.chatbot-body {
  display: grid;
  grid-template-rows: 1fr auto;
  min-height: 0;
}

.chatbot-messages {
  padding: 18px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 12px;
  background: #f5f5f5;
}

.chatbot-message {
  max-width: 82%;
  padding: 12px 14px;
  font-size: 14px;
  line-height: 1.55;
  word-break: break-word;
}

.chatbot-message--bot {
  align-self: flex-start;
  background: #ececec;
  color: #1f1f1f;
  border: 1px solid #dddddd;
}

.chatbot-message--user {
  align-self: flex-end;
  background: #ff6a00;
  color: #fff;
}

.chatbot-message--typing {
  color: #666;
}

.chatbot-quick-actions {
  padding: 14px 18px 16px;
  border-top: 1px solid #dcdcdc;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  background: #fafafa;
}

.chatbot-chip {
  border: 1px solid #d6d6d6;
  background: #fff;
  color: #1f1f1f;
  padding: 9px 12px;
  font-size: 13px;
  cursor: pointer;
  transition: transform 0.2s ease, border-color 0.2s ease;
}

.chatbot-chip:hover {
  transform: translateY(-1px);
  border-color: #bcbcbc;
}

.chatbot-footer {
  padding: 14px 18px 18px;
  border-top: 1px solid #dcdcdc;
  background: #fff;
}

.chatbot-form {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 10px;
}

.chatbot-input {
  width: 100%;
  border: 1px solid #d3d3d3;
  background: #fff;
  padding: 12px 14px;
  font-size: 14px;
  outline: none;
}

.chatbot-input:focus {
  border-color: #ff6a00;
}

.chatbot-send {
  border: none;
  background: #1f1f1f;
  color: #fff;
  padding: 12px 16px;
  font-size: 14px;
  cursor: pointer;
}

.chatbot-escalation {
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
  margin-top: 12px;
}

.chatbot-link {
  text-decoration: none;
  font-size: 13px;
  color: #ff6a00;
  background: transparent;
  border: none;
  padding: 0;
  cursor: pointer;
}

.chatbot-link--muted {
  color: #777;
  cursor: default;
}

.chatbot-action-area {
  border-top: 1px solid #dcdcdc;
  background: #fafafa;
}

.chatbot-section {
  padding: 14px 18px 16px;
}

.chatbot-section + .chatbot-section {
  border-top: 1px solid #e2e2e2;
}

.chatbot-section-label {
  display: block;
  margin-bottom: 10px;
  font-size: 10px;
  letter-spacing: 0.22em;
  color: #666;
}

.chatbot-feedback-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.chatbot-feedback-btn {
  border: 1px solid #d6d6d6;
  background: #fff;
  color: #1f1f1f;
  padding: 10px 14px;
  font-size: 13px;
  cursor: pointer;
  transition: transform 0.2s ease, border-color 0.2s ease;
}

.chatbot-feedback-btn:hover {
  transform: translateY(-1px);
  border-color: #bcbcbc;
}

.chatbot-feedback-btn--primary {
  background: #ff6a00;
  border-color: #ff6a00;
  color: #fff;
}

.chatbot-secondary-actions {
  padding: 0 18px 14px;
}

.chatbot-text-button {
  border: none;
  background: transparent;
  color: #ff6a00;
  padding: 0;
  font-size: 13px;
  cursor: pointer;
}

@media (max-width: 700px) {
  .chatbot-trigger {
    right: 16px;
    bottom: 16px;
  }

  .chatbot-window {
    right: 16px;
    bottom: 76px;
    width: calc(100vw - 32px);
    height: 72vh;
  }

  .chatbot-header-copy h3 {
    font-size: 20px;
  }
}